The Specos Return and Refund Policy
OUR CUSTOMER-FRIENDLY AND HASSLE FREE RETURN AND EXCHANGE POLICIES
- What is your return policy?
We ensure that when our customers make a purchase, they are extremely confident and 100% satisfied. This refers to when you make your first purchase with us or return a pair back to us for exchange/replacement. We offer hassle-free policies keeping our customer’s satisfaction on our priority and value of money invested.
We safeguard your purchase with the 15 days warranty which can be availed by providing your order details.
We accept eyeglasses and sunglasses returns within 15 days of the delivery date. Items must be in new unworn condition and returned in their complementary cases to be eligible for a full refund (excluding shipping) or exchange. If you are not absolutely satisfied with your glasses, contact us via our toll-free number at +1-888-275-6494 or join us via live chat and we will be happy to assist you!
Past 15 days time period? no problem! we may still accept returns for a one-time exchange* only. Items must be assessed by Specos as being in their new and unworn condition and returned in their complementary cases.
*One-time exchange means your next order purchased (exchanged) will be a final sale, and ineligible for any return for refund or further exchange. The item must be returned at your own cost.
SHIPPING CHARGES WILL NOT BE REFUNDED.
- What is covered under your warranty policy?
Our warranty covers the manufacturer’s defects on frames and lenses within 15 days of the delivery date. It does not cover damage caused by the wear and tear of everyday use, sudden force or impact, accidental damage, including but not limited to: lens scratches, loose hinges, missing screws, broken frames, detached temple tips or detached nose pads.
Any cosmetic issues, such as scratches, paint chips or marks, are not covered by warranty unless they occur straight from the box and are reported within 15 days of delivery; after 15 days they will be classified as wear and tear and be ineligible for any return or warranty claim.
- I love the frames but I’m having difficulty seeing out of my glasses. What can I do?
As much as we endorse customer satisfaction – we always resolve vision-related issues in the best way possible. In case you encounter a problem with the prescription, we will be happily sending you out a replacement or exchange once the problem is rectified from our end. We learn from customer’s experiences to provide you with a memorable one. However, having difficulty seeing out of your new glasses can be due to various reasons. You can use the list below to do your own troubleshooting.
- Do the glasses fit you well? Sometimes, the prescription is not as crisp because the glasses aren’t properly adjusted.
- Is it a new prescription? Adjusting to a new prescription can take a few days. The best way to adjust to your new prescription it to wear the glasses continuously for an extended period, as constantly taking them on and off won’t help your brain adjust.
- Check the prescription (and PD!) accuracy. Use the packing slip included in your package to check that the prescription ordered matches the prescription from your doctor. If the prescription was wrongly entered, contact us via our toll-free number at 1-888-275-6494 to set up an exchange.
- Put your glasses on and look straight ahead. Lock your eyes on a point in the distance, then slowly tilt your chin up and down (without moving your eyes). If your vision sharpens when you look up or down, we probably need to reposition the lenses in your frame. Contact us* via our toll-free number at +1-888-275-6494 to confirm your assessment and start the lens customization process.
*Note that a copy of an updated/valid prescription issued by an optician is mandatory. Also, we might require a photo of you wearing the glasses so our in-house optometrists and opticians can investigate the prescription issue and measure the exact adjustment needed.
– I have received an order but the frame does not look good on my face or size does not fit?
We are always ready and geared up to help our customers with our 100% customer satisfaction policy, as much as our friendly customer support enjoys resolving issues for them. Feel free to get in touch with us! You can always avail of our one-time exchange in this case and select any frame that fits your size and style. Contact us via Live Chat, Call (1-888-275-6494), or over an email to be sent at support@thespecos.com. Once we receive the order details and return tracking, we will happily deliver a new pair to you based on your liking.
*Lens and frame upgrades will be charged additionally.
– I want to return my glasses. How do I get an RA number?
In case of exchange/replacement, partial or full refund, the customer is responsible for the return shipment as we do not provide pre-paid return labels.
– Can you replace lenses if I send you my frame?
We would love to but unfortunately, we are currently not offering relensing service at the moment.
– What do I do if I need a new nose pad?
Nose pads are easily replaceable by any optical professional. We usually send additional nose pads along with the glasses. However, If you’re in the US, contact one of our support representatives and we’ll be happy to send you a nose pad kit to resolve this issue. If you’re somewhere else, you can go to any local optical shop! Shipping charges may apply.
Still Not Sure What To Do?
Need to ask product-related questions or want to inquire about your order? Connect to our Customer Support Department. We solve issues via live chat and phone assistance that reflects our customer-focused approach.
Write to us at: support@thespecos.com
Call us on: 1-888-275-6494